Returns and Refunds

Fresh Wreaths and Flowers

• Non-Returnable: Due to the perishable nature of fresh flowers, foliage, and live floral arrangements, we do not accept physical returns on these items.

• Quality Issues or Transit Damage: If your flowers or wreath arrive damaged, wilted, or incorrect, please notify us within 24 hours of delivery at loullaflowers@hotmail.com with photos of the issue and your order number.

• Resolution: Upon reviewing photos of eligible issues reported within 24 hours, we will offer a replacement arrangement or a refund for the cost of the flowers.

Dried Wreaths

• Return Window: You may return items within [e.g., 14 / 30 days] of delivery. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

• Return Postage: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included.

• Damaged Returns: Items must arrive back to us in resalable condition. If an item is returned to us damaged or degraded due to insufficient packaging or transit damage, we reserve the right to deduct the loss in value from your final refund (up to 100%).

• Non-Returnable Items: Custom-made or personalized orders cannot be returned unless they arrive defective.

• How to Request a Return: Please contact us at loullaflowers@hotmail.com with your order number before shipping any items back. Unauthorised returns may not be accepted.